1. Warranty
If any malfunction is caused by quality related problems within one year
from the date of purchase, the product can be repaired for free or returned to
Perlong.
The following item will not be involved in the warranty:
1). The malfunction is caused by misuse, negligence or accidents.
2). The
HIGHSUN MEDICAL’s original
serial number label or product identification marks have been altered or
removed.
3). The equipments have been modified or repaired by any other
person who is not staff of Perlong.
4). Products not produced by
Perlong.
2. Technical
Training Perlong will provide the customers
with free training service in Nanjing. The traffic and accommodation charge will
be on the customers account.
Also, Perlong will provide free technical
support online, via e-mail, fax or telephone at any moment.
3. Return Policy The returning thing must be well packed before returning. If a whole
machine is returned, it must be packed in the original package.
The serial
number must be marked on the outside of the parcel, and brief description for
returning reason must be sent together with returning thing.
4. Freight Policy 1). Within Warranty:
The customer is responsible for freight &
insurance charges when the equipment is shipped to Perlong for service (this
includes custom charges). Perlong is responsible for the freight & insurance
charges from Perlong to the customer.
2). After Warranty:
The
customer is responsible for freight, insurance and any other charges for
returned product.
